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How do you update the watch’s firmware?

The following article will explain how update your watch's firmware on the desktop and mobile apps.

Firmware is the programming which is written into your watch. Updates are often issued to introduce new features and fix any issues which could be hampering your Shot Scope experience.

When there is a firmware update available, you will receive an email from Shot Scope which lets you know that you need to update. To perform the update please follow the below: 

iOS Device

1) Make sure that your watch has at least 25% battery charge.

2) If you have your Shot Scope app open then please manually log out (closing the app doesn't log you out). 

3) Log back into the Shot Scope app.

4) Connect the watch to the Shot Scope app. Click here to find out how to connect your watch to a mobile device.

5) If there is a firmware update you will be prompted to sync as the 'Connect Band' button will change to a 'Update Firmware' button.

6) Tap the 'Update Firmware' button. This could take 15-20 minutes.

 

 

Android Device

1) Make sure that your watch has at least 25% battery charge.

2) If you have your Shot Scope app open then please manually log out (closing the app doesn't log you out). 

3) Log back into the Shot Scope app.

4) Connect the watch to the Shot Scope app. Click here to find out how to connect your watch to a mobile device.

5) If there is a firmware update you will be prompted to sync as the 'Connect Band' button will change to a 'Update Firmware' button.

6) Tap the 'Update Firmware' button. This could take 15-20 minutes.

 

Desktop app (v2 only)

We recommend updating using the desktop app. This is the most efficient process and will sync the update faster than using the mobile app. To update your firmware please follow these instructions:

1) Make sure that your watch has at least 25% battery charge.

2) If you have your desktop app open then please manually log out (closing the app doesn't log you out). 

3) Connect your watch to your desktop app and log into your account Click here to find out how to connect to your desktop app.

5) You will see a pop up on the screen like the the one below. Please click on the 'Update' button to start the firmware update.

6) The updating process should take 5-10 minutes. The screen will then confirm this is finished. Please unplug your watch and re-plug it and the update will be complete. 

If you do not have access to the desktop app then you can update over the mobile app. Please ensure that you do so over WiFi and allow additional time for the update to be processed. This process takes on average 10-15 minutes. You also must have the latest app version for this to be successful. 

 

 

 

 

    

 

 

 

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2 Comments

  • 0
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    Vincent Price

    Update has been running for over 1 hour should I leave it going

  • 0
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    Patrick Curley

    Trying to call you Phone 📱 number My Watch is broken

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