The following article will explain what to do if your watch shows as 'Connected' but your app shows as 'Not Connected'.
If you can't get the watch to connect to the desktop app, please try the following:
1) Try another USB cable. The cable must be able to transfer data so cables used for cameras/phones etc are good. If a different cable does work then it was a faulty cable we sent and we will happily replace this if you contact us at firstname.lastname@example.org.
2) Try a different USB port on your computer. Make sure there is no dirt or fluff in your USB ports.
3) If you have a Windows 7 or 8 computer there is a known issue with the watch's drivers being automatically installed. Click here to get instructions on how to manually install the watch's drivers. This may allow the watch to connect.
4) Try connecting your watch to another computer if possible, this will help clear up if its an issue with the watch or the original computer/app.
If none of these help then please get in touch with the support team by completing the contact form here or email us at email@example.com with the following answers.