We aim to reply within 48 hours but we are usually quicker than this. The office hours are Monday-Friday 9-5 GMT or BST. We currently don't have a phone line as this form of contact isn't viable at this time but its something we may introduce in the future, we apologise for this.
To ensure that we can solve your issue as quickly as possible please send us as much detail about your issue as possible. This will help us resolve the issue quicker.