Thanks for getting in touch. The watch gets better at recording your data the more you play, it can take 3-4 rounds before it has fully adjusted to the way you swing and play. We would recommend playing 3-4 rounds to allow the watch to sync to your game and then get back in touch if the performance of the watch still hasn’t improved.
Below is a list of potential issues that could cause the watch to underperform, please read through them and make sure that none of these are relevant to you. If one or more of the potential issues are relevant to you please amend before continuing use of the watch:
1. Please ensure that you have inserted all the v3 tags into each club securely.
2. Take at least one practice swing or half swing before playing your shot (the more swings you take the better the data will be). The watch goes into ‘sleep’ mode between shots to conserve battery. If you don’t take a practice movement before hitting the shot the watch can still be in ‘sleep’ mode when you hit your shot and the watch won’t record it.
There is a number of events that will help record data:
- holding the golf club in your left hand when waiting to play a shot.
- holding the golf club in your left hand in a still position when waiting to play.
- a small practice swing or chipping motion prior to hitting a shot with the club in your left hand.
- a gentle waggle prior to playing a shot.- a pause prior to swing the club.
Off course a full swing that hits the ball is what we aim to collect, however as much data as possible helps the system to record the round.
3. Check that have the correct hand settings. If you are a right handed players the watch should be in the Right hand swing setting. If you are a right handed player the watch should be worn on the left wrist.
4. Wear the watch as close to the bottom of your wrist as you can, wearing the watch up your arm will result in the tags being too far away from the tags and the shots won’t be recorded.
5. Don’t wear any other devices or iON/magnetic straps on either wrist, also please avoid wearing metal and jewellery if possible.
6. Some shots require that you grip down on the club, the watch will struggle to pick these shots up due to the tags being too far away from the watch. If you grip down on every shot this could cause an issue. We would recommend having one or two practice swings gripping the club at the top of the grip before playing the shot.
7. Please wear the watch so the face is on the outside of your arm. The tag detecting technology is in the strap so its important that the strap is on the inside of your arm close to the tag.
8. If you have a counterbalance putter this could cause issues to your putting data. The extra metal in the grip can affect the watches ability to pick up putts. We recommend using manual putting mode – link to manual putting – or we could put link to putter sticker etc.
Thanks for reading this and please get back to use if you are still having issues after your next few rounds.