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FAQs

Frequently asked questions

  • My watch isn't picking up all my shots, what should I do?
  • Can you adjust the screen brightness on the V3 watch?
  • Why is my watch strap the wrong way round/can you change that?
  • Does the watch work if it isn't worn on a wrist but instead on a bag or belt buckle?
  • Do the V2 tags work with the V3 watch?
  • How long is the battery life of the watch?
See all 19 articles

Not as frequently asked questions

  • Why does my watch show me a club/tag ID on its face during a round?
  • What are Dynamic Yardages?
  • What should I do on the PinCollect screen if I take more than 3 putts?
  • How do you change the units of measurement your stats are displayed in Dashboard?
  • How do you change your units of measurement from yards to meters within the mobile app?
  • My putter tag won't fit in my counterbalance putter grip, what should I do?
See all 22 articles

Common issues

  • My firmware won't update, what should I do?
  • Why won't my Google Login work anymore?
  • My watch is stuck on the 'connect' screen, what should I do?
  • My watch will not finish its sync/update (wheel keeps spinning/bar won't complete), what should I do?
  • Why won't my V2 watch connect with the desktop app?
  • I can't connect my watch to my Android app?
See all 13 articles
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