FAQs
Frequently asked questions
- My watch isn't picking up all my shots, what should I do?
- Can you adjust the screen brightness on the v3 watch?
- Why is my watch strap the wrong way round/can you change that?
- Does the watch work if it isn't worn on a wrist but instead on a bag or belt buckle?
- Do the V2 tags work with the V3 watch?
- How long is the battery life of the watch?
Not as frequently asked questions
- Why does my watch show me a club/tag ID on its face during a round?
- What are Dynamic Yardages?
- What should I do on the PinCollect screen if I take more than 3 putts?
- How do you change your units of measurement from yards to meters within the online Dashboard?
- How do you change your units of measurement from yards to meters within the mobile app?
- My putter tag won't fit in my counterbalance putter grip, what should I do?
Common issues
- My V3 watch is stuck on the 'connect' screen, what should I do?
- My watch will not finish its sync/update (wheel keeps spinning/bar won't complete) what should I do?
- Why won't my V2 watch won't connect with the desktop app?
- I can't connect my watch to my Android app?
- My desktop app says it has an unidentified developer?
- Why am I seeing shots with a driver when I didn't hit a driver?