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My watch will not finish its sync/update (wheel keeps spinning/bar won't complete) what should I do?

Sorry your attempted sync failed. Could you please try the following steps below to resolve the issue:

*Disconnect the watch (this will not hard the watch)
*Hard re-set the watch (hold the top left button down for 15-20 seconds until screen goes blank) 
*Manually log out the app (closing the app doesn't log you out)
*Close the app 
*Open the app

*Type email address and password to login
*Switch watch on 
*Connect watch

*Re-try the sync

If this doesn't work then please contact support@shotscope.com

 

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