The following article will explain what to do if your sync or update fails:
If your sync or update is unsuccessful and you receive an error message could you please try the following steps below to resolve the issue:
1) Disconnect the watch
2) Hard re-set the watch (hold the top left button down for 15-20 seconds until screen goes blank)
3) Manually log out the app (closing the app doesn't log you out)
4) Close the app
5) Open the app
6) Type email address and password to login
7) Switch watch on
8) Connect watch
9) Re-try the sync
If this doesn't work then please contact the support team by completing the contact form here or email us at support@shotscope.com
Comments
4 comments
Followed instruction above but sync still unsuccessful.
Nope doesnt work
If you start a firmware update and it fails partway through and the option to update does not re-appear you should:
The app may walk you through the tutorial, setup, and course subscriptions again but it will retain your previous clubs/courses/rounds/etc.
I installed the latest firmware update on my V3 a couple of days ago, it reached 100%, the watch rebooted and ever since then has been stuck on the "V3" screen. I've tried hard resetting the watch but no change. It will sit on the V3 screen for about a minute or so and then just turn itself off again. Looks like it's been bricked - well pebbled, it's only small :-)
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