My watch will not finish its sync/update (wheel keeps spinning/bar won't complete) what should I do?

The following article will explain what to do if your sync or update fails:

If your sync or update is unsuccessful and you receive an error message could you please try the following steps below to resolve the issue:

1) Disconnect the watch 

2) Hard re-set the watch (hold the top left button down for 15-20 seconds until screen goes blank) 

3) Manually log out the app (closing the app doesn't log you out)

4) Close the app 

5) Open the app

6) Type email address and password to login

7) Switch watch on

8) Connect watch

9) Re-try the sync

If this doesn't work then please contact the support team by completing the contact form here or email us at

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