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FAQs

Frequently asked questions

  • What is strokes gained?
  • My watch isn't picking up all my shots, what should I do?
  • Can you adjust the screen brightness on the V3 watch?
  • Why is my watch strap the wrong way round/can you change that?
  • Does the watch work if it isn't worn on a wrist but instead on a bag or belt buckle?
  • Do the V2 tags work with the V3 watch?
See all 20 articles

Not as frequently asked questions

  • How do I remove old watch straps and attach new Shot Scope straps that I have purchased?
  • How do I change the language on my mobile app?
  • What is the warranty on Shot Scope products?
  • When using a club for a penalty drop should I include the tag length for the distance of the drop?
  • Why does my watch show me a club/tag ID on its face during a round?
  • What are Dynamic Yardages?
See all 26 articles

Common issues

  • My firmware won't update, what should I do?
  • Why won't my Google Login work anymore?
  • My watch is stuck on the 'connect' screen, what should I do?
  • My watch will not finish its sync/update (wheel keeps spinning/bar won't complete), what should I do?
  • Why won't my V2 watch connect with the desktop app?
  • I can't connect my watch to my app via Bluetooth?
See all 13 articles
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