FAQs
Frequently asked questions
- My watch isn't picking up all my shots, what should I do?
- How can I contact support for more help?
- What is strokes gained?
- What happens if I cut or damage my strap?
- Can you adjust the screen brightness on my device?
- Why is my watch strap the wrong way round/can you change that?
Not as frequently asked questions
- Can the watch show me my score at the end of each hole?
- On the Performance pages what is considered a Tee Shot, an Approach, a Short Game shot and a Putt?
- How do I remove old watch straps and attach new Shot Scope straps that I have purchased?
- How do I change the language on my mobile app?
- What is the warranty on Shot Scope products?
- Is there any way to get stableford points on my scorecards?
Common issues
- My firmware won't update, what should I do?
- My watch is stuck on the 'connect' screen, what should I do?
- My watch will not finish its sync/update (wheel keeps spinning/bar won't complete), what should I do?
- Why won't my V2 watch connect with the desktop app?
- I can't connect my device to my app via Bluetooth?
- My desktop app says it has an unidentified developer, what should I do?