If you can't get the watch to connect to the desktop app then here are some suggestions on how to get it connected, if none of these work then please contact us at firstname.lastname@example.org.
1. Firstly, please try another USB cable. The cable must be able to transfer data so cables used for camera's etc are good. If a different cable does work then it was a faulty cable we sent and we will happily replace this if you contact us.
2. Secondly, try a different USB port on your computer.
3. If you have a Windows 7 or 8 computer there is a known issue with the watch's drivers being automatically installed. Please click here to get instructions on how to manually install the watch's drivers. This will allow for the watch to be connected.