Frequently asked questions
- My watch isn't picking up all my shots, what should I do?
- How can I contact support for more help?
- What is strokes gained?
- What happens if I cut or damage my strap?
- Can you adjust the screen brightness on my device?
- Why is my watch strap the wrong way round/can you change that?
- Does the watch work if it isn't worn on a wrist but instead on a bag or belt buckle?
- Do the V2 tags work with other Shot Scope devices?
- How long is the battery life of the watch?
- What size is the watch?
- I have lost or broken my tag, can I buy more?
- How do I delete a round from my account?
- How much do the tags weigh?
- How do I change the time on my device from 24hr to 12hr?
- How do I change the email address for my account?
- How do I delete a club from my account?
- Should I include putts from off the green in my PinCollect button press?
- What is a positional shot?
- Will my device work if I play a partial round?
- Does the watch count practice swings?
- Are Shot Scope devices waterproof?